Frequently Asked

1kg or 1.5kg dumbbells (about 2-3 lbs), a loop band & yoga block. Ankle weights are optional in some sessions as well. For our Barre classes, we recommend using a sturdy stool, chair, table, or whatever else you can find, that hits at about elbow height.

We offer pre and postnatal classes designed specifically for new moms and moms to be. Jacqui has also provided tips on how to alter other classes to fit your needs both on our website and during the workouts themselves. We recommend watching our pre or post-natal intro videos before starting your class.

You don't need any Pilates experience to get started! Our Pilates Essential classes will help you learn and perfect the techniques you need.

Yes! You can find our new weekly schedules uploaded every Monday on our Instagram @thepilatesclass.

Yes, the billing cycle is monthly from your first payment date (or yearly if you’re on the annual plan).

You will have to cancel your membership before the billing cycle date. You can locate the date in your account setting under “Billing/Subscription”

Yes, if you're on a monthly plan and you need to take some time off for whatever reason, you can pause your membership for 30, 60,or 90 days. Please be advised the auto payment renewal will occur once the pause trial ends.

If you have purchased the annual plan, unfortunately, you cannot pause an active membership or be reimbursed partially for the remaining months.

To cancel:
Login to your account via the site https://studio.thepilatesclass.com/account/subscription
Proceed to click “Cancel My Subscription”
When you cancel, you'll receive an email confirming this. If you don't receive the email, double check that your membership shows as "Canceled” and the expiration date stated above. If it does, then you're all set!

To pause:
Login to your account https://studio.thepilatesclass.com/account/subscription
Proceed to click “Pause My Subscription”
You have the option to select 30, 60, or 90 days.
Auto payment renewal will occur once the pause trial ends. The new renewal date will be stated above in your account setting.

Unfortunately, we're not able to offer refunds at this time. If you'd like to discuss your membership or account with us personally, you can reach out at help@thepilatesclass.com.

Login to your account https://studio.thepilatesclass.com/account/subscription
Under “Your Plan” click on edit
Select the Annual plan or Monthly plan
Click Save Changes
On the next billing cycle your account will be billed for the new subscription rate

Login to your account https://studio.thepilatesclass.com/account/profile
Click on the edit tool
Enter new email and password
Click Save

We do! If you are a health care worker, please reach out to our team. help@thepilatesclass.com

- Fitness
- Nutritional
- Free Recipes
- Hydration
- Holistic Well Beings
- Weight Loss
- Results Optimization
- And so much more!

When creating TPC, we create a class for every "body" - and this guide is no different. This guide is suitable for everyone, so weather you're a seasoned Pilates pro or new to the practice, this guide is for you.

In the guide each class will have an automatic link attached which will then take you to the TPC Studio app/website to stream the class.

TPC Bootcamp was designed as an additional purchase program for anyone who is looking for an extensive guide to follow. It includes much more than a schedule to follow each week.

We do not offer refunds on this product as it is a digital product that cannot be returned. The product description is clear and outlines what to expect when purchasing the guide. For this reason, we cannot issue a refund.

Of course! This guide encourages you to be experimental with your cooking and the recipes are easily modifiable to suit any dietary requirements or preferences! You can add any additional ingredients that you would like to make these recipes your own.

Everyone is different and everybody is different. Through following this 30-day guide, you will be fuelling your body with nutrient dense foods to support your Pilates practice. Whether you prefer the chill-satisfying schedule or satisfying-intense schedule, this guide equips you with healthy recipes to fuel your body. Of course, if you are exercising more, your body needs additional nutrients to replenish your muscles and for this reason, you can adjust your portion size accordingly.

The guide is full nutrient dense rich foods, however, we recommend consulting with your doctor to ensure the foods are right for you and your baby during this exciting time.

We do not offer refunds on this product as it is a digital product that cannot be returned. The product description is clear and outlines what to expect when purchasing the guide. For this reason, we cannot issue a refund.

APPAREL:
- We happily accept returns for apparel in original condition (unused, unworn, and unaltered) with tags attached for a refund. All return requests must be made within 14 business days after the date of delivery. The refund will then be processed within 14 business days from the date of the return package. We can only process a refund back to your original payment method and we do not refund any shipping fees. We do not provide return labels nor cover any cost incurred when shipping back your return.
- If you wish to return your item, please contact help@thepilatesclass.com for steps on how to return your package and to be issued an RMA number.

EQUIPMENT:
- We do not offer returns on TPC equipment and mats at this time. If you would like to talk to our team about any concerns about your product, please reach out to help@thepilatesclass.com.

DISCOUNT:
- In the event you wish to reorder the item you are returning for the correct sizing or color, we will honor the discount code.

APPAREL:
- We happily accept returns for apparel in original condition (unused, unworn, and unaltered) with tags attached for a refund. All return requests must be made within 14 business days after the date of delivery. The refund will then be processed within 14 business days from the date of the return package. We can only process a refund back to your original payment method and we do not refund any shipping fees. We do not provide return labels nor cover any cost incurred when shipping back your return.
- If you wish to return your item, please contact help@thepilatesclass.com for steps on how to return your package and to be issued an RMA number.

EQUIPMENT:
We do not offer returns on TPC equipment and mats at this time. If you would like to talk to our team about any concerns about your product, please reach out to help@thepilatesclass.com.

DISCOUNT:
In the event you wish to reorder the item you are returning for the correct sizing or color, we will honor the discount code.

We do not offer exchanges on TPC equipment or apparel at this time. But we are more than happy to assist you with returning your TPC apparel items and reordering the correct size or color. All exchange requests must be made within 14 business days after the date of delivery. Please reach out to our team about any concerns about your order, please reach out to help@thepilatesclass.com.

For International orders duties & taxes will be automatically calculated and displayed during checkout. Estimation varies depending on the country you are located.